Our Team

What?

We are looking for someone responsible, sociable, intelligent, with a positive attitude, eager to learn that will be  ready to proactively help both the Clients and our team.

We have 3 full time jobs available for this position and 1 internship.

Skill level: beginner, novice, medium

Benefits

Salary plus bonuses and commissions: 450 EUR – 1400 EUR.

Job Opportunities / How can you advance in our company?

Product Development / Project Management (technical oriented) or Sales Agent (sales & commissions oriented)

Responsibilities

• Confer with customers by telephone or in person in order to provide information about our products and services as on www.dcaventures.ro & www.EDIconnect.ro, to take orders or cancel accounts, to obtain details of technical and commercial issues and to find appropriate solutions.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, all recorded in our CRM & Support Ticket Platform.
• Resolve customers’ service or billing issues by performing activities such as technical support and adjusting bills/contracts.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Contact customers in order to respond to inquiries or to notify them of investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, arrange contracting, billing and collections.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using CRM.
• Solicit sale of new or additional services or products to Customers
• Recommend improvements in products / services / solutions, packaging or billing methods and procedures in order to prevent future problems.

Requirements

• Good organizational/project management skills
• Proactive and willing to learn more and more by each day
• Service Orientation – Actively looking for ways to help people.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Persuasive skills and good focus capacity.
• Ability and desire in handling customers with care and respect.
• Information analysis & multi-tasking skills.
• Able to communicate technical concepts to non-technical personnel and vice-versa.
• Proven analytical skills.
• Working in a web based software business environment.
• Able to deal with MS Windows and MS Office suite.
• Excellent interpersonal skills, self confidence and strong team player.
• Medium to Advanced English.
• HTML, CSS, PHP, MySQL, Linux on a beginner level is a plus.
• Orientation to software and product development is a plus.

Send us your resume at hr [at] dcaventures.ro